disabled access

The bar and the main event space are both located on the ground floor with easy access from the street. Our first floor spaces can be accessed via a lift.

We have an accessible toilet on each floor, both are fitted with grab rails and electronic alarms.

Please refer to the event page to confirm if an event is SEATED or STANDING. If you have difficulty standing throughout an event, we strongly recommend that you consider one of our seated shows.

seated events

If you are a wheelchair user or have accessibility requirements, please arrive at leaft 15 minutes before the door time and speak to a member of staff – they will help you access the auditorium prior to doors opening to find a suitable seat or position for your wheelchair.

PLEASE NOTE: If you arrive after the doors have opened, we cannot guarantee assistance or your favoured position within the auditorium.

standing events

Due to the size and nature of the building we do not have a raised platform. Wheelchair users who attend a standing event may have a restricted view from a part of the room closest to the exits. For health & safety reasons, we do not allow wheelchairs or motorised scooters / vehicles at the front of the room.

PLEASE NOTE: These events are non-seated. If you have difficulty standing throughout an event, we strongly recommend that you consider one of our seated shows.

Companion/Carer Tickets

One free companion ticket is available for customers with a valid ACCESS CARD that displays the +1 symbol.

Please note that due to the size of the venue, companion tickets are limited. Please purchase one Essential Companion ticket via our website and this will allow admission to you and your companion.

Available for general admission only. Excludes VIP/meet & greet tickets

The companion is required to attend to the needs of the person with a disability at all times whilst at the venue and must assist in the case of an emergency.

This video will give you a quick guided tour of the venue.
old fire station carlisle

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contact us

Old Fire Station, Peter Street, Carlisle,
Cumbria CA3 8QP

01228 938110

Phone lines open 11am - 5pm, Monday - Saturday